Momentum SpaceAn antivirus knowledge base for Australian readers

Contact

Contact the publisher

One email address, no form, and an honest account of what this publisher can and cannot help with.

How to get in touch

Email info@momentumspace.online. That address is monitored by the publisher and is the only contact channel for this site.

There is no contact form on this page, and no input field anywhere on this site. That is deliberate: a form would collect personal information, and this site is built not to collect any. Writing by email means you decide what to include and you keep a copy of what you sent. Messages are answered in the order they arrive, ordinarily within five business days, in Australian Eastern time terms allowing for the publisher being based in Central European time.

Publisher details

Moment stav s.r.o.
Kolínská 1686/13, Vinohrady, 130 00 Praha 3, Czech Republic
Company number: 21531030
VAT: CZ21531030
Email: info@momentumspace.online

Postal mail reaches the registered address above. Email is considerably faster, and there is no telephone number for this site, so any call claiming to come from Momentum Space is not from us.

What this publisher can help with

  • Corrections. A factual error, an out-of-date statement, or a claim made more strongly than its source supports. Naming the page and quoting the sentence makes this much faster.
  • Source questions. Where a statement came from, or why a particular claim is absent.
  • The commercial arrangement. Anything about how this site is paid, beyond what the affiliate disclosure already sets out.
  • Privacy matters. A question or complaint about how this site handles information, under the process in the privacy policy.
  • Accessibility. If a page does not work with a screen reader, keyboard navigation or magnification, that is a fault worth reporting and it will be fixed.

What this publisher cannot help with

Being direct about this saves readers time on matters where a faster and more competent route exists.

Please go elsewhere for these

  • Anything about a Surfshark subscription — billing, cancellation, refunds, licence keys, installation or technical faults. This publisher is not Surfshark, has no access to any vendor account, and cannot act on one. Surfshark's own support is the only route.
  • Diagnosing a device. No assessment of whether a particular computer or phone is compromised can be made by email, and this site does not offer that service.
  • Suspected cybercrime or a compromised account. The Australian Cyber Security Centre publishes recovery guidance and operates the reporting route.
  • Scams and attempted fraud. Report to Scamwatch, run by the National Anti-Scam Centre at the ACCC.
  • Online safety, image-based abuse or a monitored device. The eSafety Commissioner is Australia's regulator for these and publishes guidance written for the situation.
  • A privacy complaint about another organisation. The OAIC handles these.
  • A consumer dispute with a supplier. The ACCC explains consumer guarantees and the avenues available.

A note on what you send

An email is personal information, and it is handled as described in the privacy policy: kept only as long as needed to deal with the matter and for a reasonable period afterwards, and not used for marketing, because this site sends none. Please do not include passwords, licence keys, payment card details, identity document numbers or anything else sensitive. Nothing here requires them, and no legitimate correspondence from this publisher will ever ask for them.